Creating a Shift - Taking Stock of Change Management - Take a moment to review some recent survey findings regarding the use of change management practices and how they're affecting our organizations.

Beyond the wall of resistance : unconventional strategies that build support for change

Maurer, Rick, (1996)

Feedback toolkit : 16 tools for better communication in the workplace

Maurer, Rick, (2011)

Creating a Shift - Corroded Spigots and Organizational Change - Three things separate success from failure when leading change: People need to understand the nature of the change thoroughly, they must feel the need to change emotionally, and they need to trust the person who is leading the change.

Maurer, Rick, (2005)