A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Jana Gäthke, Katja Gelbrich, and Shan Chen
| Year of publication: |
2022
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|---|---|
| Authors: | Gäthke, Jana ; Gelbrich, Katja ; Chen, Shan |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 3, p. 402-421
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| Subject: | cross-cultural service strategy | e-tailing | institutional theory | legitimacy | product returns | self-construal | Institutionenökonomik | Institutional economics | Institutionelle Infrastruktur | Institutional infrastructure | Online-Handel | Online retailing | Legitimität | Legitimacy | Kundenservice | Customer service | Einzelhandel | Retail trade |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670521989440 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013395973