Customer-centered measurement of service operations: a B2B case study
Juhani Ukko, Sanna Pekkola
| Year of publication: |
June 2016
|
|---|---|
| Authors: | Ukko, Juhani ; Pekkola, Sanni |
| Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 2424183-0. - Vol. 9.2016, 1/2, p. 11-21
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| Subject: | Service | Service operations | Customer | Performance | Performance management | B2B | Performance measurement | Performance-Messung | Lieferantenmanagement | Supplier relationship management | B-to-B-Marketing | Business-to-business marketing | Performance-Management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12063-016-0107-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011738839