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The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia
Djajanto, Ludfi, (2019)
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal, (2018)
Relationship marketing, orientation, brand equity and firm value : the mediating role of customer value : an emerging market perspective
Amoako, George Kofi, (2019)
Linking customer and financial metrics to shareholder value : the leverage effect in customer-based valuation
Schulze, Christian, (2012)
Customer equity : an integral part of financial reporting
Wiesel, Thorsten, (2008)
Wertorientierte Kundenanalyse innerhalb der Financial Supply Chain
Skiera, Bernd, (2005)