Customer loyalty in extended service settings: The interaction between satisfaction, value attainment and positive mood
| Year of publication: |
1999
|
|---|---|
| Authors: | Ruyter, Ko de ; Bloemer, Josée |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 10.1999, 3, p. 320
|