Customer-orientated six sigma in call centre performance measurement
Year of publication: |
2009
|
---|---|
Authors: | McAdam, Rodney ; Davies, John ; Keogh, Bill ; Finnegan, Anthony |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 26.2009, 6, p. 516-545
|
Subject: | Qualitätsmanagement | Quality management | Callcenter | Call centre | Performance-Messung | Performance measurement |
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