Customer's satisfaction on logistics service quality provided by innovative e-commerce sites
Ms. B. Neeraja, Mr. O.S. Venkatesh
| Year of publication: |
2020
|
|---|---|
| Authors: | Neeraja, B. ; Venkatesh, O. S |
| Published in: |
Journal of Contemporary Issues in Business and Government. - Melbourne : Faculty of Business, ISSN 2204-1990, ZDB-ID 2878869-2. - Vol. 26.2020, 2, p. 697-702
|
| Subject: | E-commerce | Logistics | Reverse logistics | Return policies | innovator | entrepreneur | Electronic Commerce | Betriebliche Kreislaufwirtschaft | Logistik | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Online-Handel | Online retailing | Innovation | Lieferantenmanagement | Supplier relationship management |