Customer satisfaction evaluation : methods for measuring and implementing service quality
Evangelos Grigoroudis; Yannis Siskos
| Year of publication: |
2010
|
|---|---|
| Authors: | Grēgorudēs, Euangelos ; Siskos, Yannis |
| Publisher: |
New York, NY : Springer |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Statistische Methode | Statistical method | Kundenanalyse | Customer analysis | IT-gestütztes Marketing | Computer-assisted marketing | Verbraucherzufriedenheit | Evaluation |
| Description of contents: | Table of Contents [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [zbmath.org] |
Online-Ausg.:
Grēgorudēs, Euangelos *1968-*. Customer Satisfaction Evaluation. - Boston, MA : Springer US, 2010. - Online-Ressource (X, 308p. 129 illus, digital)
Erscheint auch als (Online-Ausgabe):
Grigoroudis, Evangelos. Customer Satisfaction Evaluation. - Boston, MA : Springer Science+Business Media, LLC, 2010. - Online-Ressource
Persistent link: https://www.econbiz.de/10003874879