Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification
Terry G. Vavra
| Year of publication: |
2002
|
|---|---|
| Authors: | Vavra, Terry Gwyn |
| Publisher: |
Milwaukee, Wis. : ASQ Quality Press |
| Subject: | Verbraucherzufriedenheit | Kundenforschung | Qualitätsmanagement | ISO 9001: 2000 |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XX, 307 S. : graph. Darst. 1 CD-ROM (12 cm) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-87389-500-2 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004770535