Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Jim Sterne
| Year of publication: |
2000 ; 2. ed.
|
|---|---|
| Authors: | Sterne, Jim |
| Publisher: |
New York [u.a.] : Wiley |
| Subject: | Kundendienst | Kundenmanagement | Beziehungsmanagement | Internet |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 351 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-471-38258-2 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004595518