Customers' continuance intention regarding mobile service providers : a status quo bias perspective
Anis Khedhaouria, Roy Thurik, Calin Gurau, Eric van Heck
| Year of publication: |
October-December 2016
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| Authors: | Khedhaouria, Anis ; Thurik, Adriaan R. ; Gurau, Calin ; Heck, Eric van |
| Published in: |
Journal of global information management : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1062-7375, ZDB-ID 1422307-7. - Vol. 24.2016, 4, p. 1-21
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| Subject: | Continuance Intention | Contractual Subscription | Customer Inertia | Mobile Service Providers | Status Quo Bias | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Innovationsakzeptanz | Innovation adoption | Systematischer Fehler | Bias |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JGIM.2016100101 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011623471