D MODELING AND SYSTEMS ANALYSIS - Statistical analysis of a telephone call center: A queueing-science perspective Dd:120
| Year of publication: |
2005
|
|---|---|
| Authors: | Brown, Lawrence ; Gans, Noah ; Zhao, Linda ; Mandelbaum, Avishai ; Zeltyn, Sergey ; Sakov, Anat ; Shen, Haipeng |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 45.2005, 5, p. 547-548
|