Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour
Deepika Sharma, Justin Paul, Sanjay Dhir and Rashi Taggar
| Year of publication: |
2022
|
|---|---|
| Authors: | Sharma, Deepika ; Paul, Justin ; Dhir, Sanjay ; Taggar, Rashi |
| Subject: | Behavioural intentions | Fashion | Partial least square | Quantitative analysis | Responsive retailing | Responsiveness | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Mode | Einzelhandel | Retail trade |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-07-2021-0465 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013552967