Determinants of relationship quality and loyalty in personalized services
Year of publication: |
2000
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Authors: | Shamdasani, Prem N. ; Balakrishnan, Audrey A. |
Published in: |
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore. - Singapore, ISSN 0217-4561, ZDB-ID 8585015. - Vol. 17.2000, 3, p. 399-422
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