Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Ching-Chan Cheng, Ming-Chun Tsai and Shu-Ping Lin
| Year of publication: |
2015
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|---|---|
| Authors: | Cheng, Ching-Chan ; Tsai, Ming-Chun ; Lin, Shu-Ping |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 415-429
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| Subject: | service quality | casual-dining restaurant | IPGA | QFD | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300161