Development of an integrated conceptual framework for electronic hedonic service quality (e-HSQ) : an exploratory study
Tamather Shatnawi
| Year of publication: |
2019
|
|---|---|
| Authors: | Shatnawi, Tamather |
| Subject: | e-service quality | e-SERVQUAL | hedonic | RQDA | Stimuli–Organism-Response (SOR) framework | utilitarian | Dienstleistungsqualität | Service quality | Hedonischer Preisindex | Hedonic price index | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Online-Handel | Online retailing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332861.2019.1639127 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012179602