Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model

Lijing Zhao, Phillip M. Jolly, and Shuming Zhao

Year of publication:	2023
Authors:	Zhao, Lijing ; Jolly, Phillip M. ; Zhao, Shuming
Subject:	harmonious work passion \| Illegitimate tasks \| perceived insider status \| proactive customer service performance \| traditionality \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Arbeitsverhalten \| Work behaviour \| Krankenhaus \| Hospital \| Arbeitsleistung \| Job performance \| Leistungsmotivation \| Work motivation

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