Does age affect relationships between customer's attitude, CRM knowledge, satisfaction and relationship share in hotels?
Mohita Maggon
| Year of publication: |
2018
|
|---|---|
| Authors: | Maggon, Mohita |
| Published in: |
International Journal of Hospitality and Event Management. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-0491, ZDB-ID 3004225-2. - Vol. 2.2018, 1, p. 38-69
|
| Subject: | hotels | customer relationship management | CRM | customer satisfaction | India | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Indien | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJHEM.2018.092408 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012179593