Does formality matter?: Effects of employee clothing formality on consumers' service quality expectations and store image perceptions
Year of publication: |
2011
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Authors: | Yan, Ruoh-Nan ; Yurchisin, Jennifer ; Watchravesringkan, Kittichai |
Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 39.2011, 5 (26.4.), p. 346-363
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