Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Xiuli Ma, Xiaowei Xu, Jiajing Hu
| Year of publication: |
2023
|
|---|---|
| Authors: | Ma, Xiuli ; Xu, Xiaowei ; Hu, JiaJing |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-12
|
| Subject: | ABC model of attitudes | Cognition-affect-behavior | Focal customers | Hospitality | Other customer perceptions | Pro-customer deviance | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Perception | Kognition | Cognition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103552 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014439937