Treat for affection? : customers' differentiated responses to pro-customer deviance
Jiajing Hu, Xiuli Ma, Xiaowei Xu, Yan Liu
| Year of publication: |
2022
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|---|---|
| Authors: | Hu, JiaJing ; Ma, Xiuli ; Xu, Xiaowei ; Liu, Yan |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-13
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| Subject: | Customer citizenship behavior | Focal customer | Moral concerns | Moral emotions | Observing customer | Pro-customer deviance | Relationship norms | Emotion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Ethik | Ethics | Kundenzufriedenheit | Customer satisfaction | Soziale Norm | Social norm |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104619 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366136