Don't give me just positive feedback : how positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior
Bulent Menguc, Seigyoung Auh, Dionysius Ang, Nimet Uray
| Year of publication: |
2024
|
|---|---|
| Authors: | Mengüç, Bülent ; Auh, Seigyoung ; Ang, Dionysius ; Uray, Nimet |
| Subject: | Feedback accountability | Feedback utility | Feedback-based goal setting | Initiative climate | Positive/negative feedback | Proactive customer service behavior |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-024-01032-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015192944