E DECISIONS AND FORECASTING - On customer contact centers with a call-back option: Ea:130 Customer decisions, routing rules, and system design
| Year of publication: |
2005
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| Authors: | Armony, Mor ; Maglaras, Constantinos |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 45.2005, 1, p. 85-88
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