Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping
Year of publication: |
2021
|
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Authors: | Qalati, Sikandar Ali ; Vela, Esthela Galvan ; Dakhan, Wenyuan Li Sarfraz Ahmed ; Thuy, Truong Thi Hong ; Merani, Sajid Hussain |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 8.2021, 1, Art.-No. 1869363, p. 1-20
|
Subject: | perceived service quality | perceived website quality | perceived reputation | trust | online shopping | perceived risk | purchase intention | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Website | Vertrauen | Confidence | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Reputation | Firmenimage | Corporate reputation | Produktqualität | Product quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/23311975.2020.1869363 [DOI] hdl:10419/270196 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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