Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Year of publication: |
July 2016
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Authors: | Prentice, Catherine ; Wong, IpKin Anthony |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 56.2016, p. 109-118
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Subject: | Casinos | Impulsive gambling | Service quality | Brand equity | Brand attachment | Loyalty | Glücksspiel | Gambling | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Markenführung | Brand management | Markenimage | Brand image | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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