Empathic chatbots : a double-edged sword in customer experiences
Antoine Juquelier, Ingrid Poncin, Simon Hazée
| Year of publication: |
2025
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|---|---|
| Authors: | Juquelier, Antoine ; Poncin, Ingrid ; Hazée, Simon |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 188.2025, Art.-No. p115074, p. 1-12
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| Subject: | Artificial empathy | Chatbot | Customer experience | Information quality | Social presence | Time pressure | Beziehungsmarketing | Relationship marketing | Emotion | Konsumentenverhalten | Consumer behaviour | Experiment |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.115074 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015159345