Encountering robots : customers' autonomous behaviors in tourism services
Jingyu Liu, Yibei Li, Weiwei Li, Deguang Liu
| Year of publication: |
2025
|
|---|---|
| Authors: | Liu, Jingyu ; Li, Yibei ; Li, Weiwei ; Liu, Deguang |
| Subject: | Service robot | Autonomous behaviors | Social comfort | Social impact theory | Tourism services | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Tourismuswirtschaft | Tourism industry | Konsumentenverhalten | Consumer behaviour | Tourismus | Tourism | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.105027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015078123