Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Ching-Chan Cheng; Cheng-Ta Chen; Fu-Sung Hsu; Hsiu-Yuan Hu
| Year of publication: |
2012
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|---|---|
| Authors: | Cheng, Ching-chan ; Chen, Cheng-ta ; Hsu, Fu-sung ; Hu, Hsiu-yuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 4, p. 1155-1166
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| Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Entscheidungstheorie | Decision theory | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009566985