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Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon, (2013)
A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun, (2013)
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G., (2009)
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon, (2013)
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon, (2016)
Enhancing customers' positive responses : applying sensory marketing to the hotel website
Lee, Seonjeong, (2018)