Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Prachi Verma and Satinder Kumar and Sanjeev K. Sharma
| Year of publication: |
2022
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|---|---|
| Authors: | Verma, Prachi ; Kumar, Satinder ; Sharma, Sanjeev Kumar |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 1, p. 22-46
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| Subject: | 5Qs model | Consumer satisfaction | Public hospitals | Service quality | Total quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Qualitätsmanagement | Quality management | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Messung | Measurement |
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