Evaluating websites and web services : interdisciplinary perspectives on user satisfaction

Denis Yannacopoulos, Panagiotis Manolitzas, Nikolaos Matsatsinis, and Evangelos Grigoroudis, editors

"This book explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education"--Provided by publisher.

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Year of publication:	2014
Other Persons:	Yannacopoulos, Denis (ed.) ; Manolitzas, Panagiotis (ed.) ; Matsatsinis, Nikolaos F. (ed.) ; Grigoroudis, Evangelos (ed.)
Institutions:	IGI Global (publisher)
Publisher:	Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pa., USA) : IGI Global
Subject:	Website \| Digitale Dienste \| Web-based service \| Kundenzufriedenheit \| Customer satisfaction \| Social Web \| Social web \| Dienstleistungsqualität \| Service quality \| Electronic Commerce \| E-commerce