Evaluation of the airport service quality indicators using fuzzy AHP framework : an Indian perspective
Year of publication: |
2020
|
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Authors: | Garg, Chandra Prakash |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 37.2020, 3, p. 320-342
|
Subject: | airport service quality | ASQ | dimensions | fuzzy theory | analytical hierarchy process | AHP | sensitivity analysis | India | Indien | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Flughafen | Airport | Taiwan | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
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