Examining customer value cocreation behavior in boutique hotels : hospitableness, perceived value, satisfaction, and citizenship behavior
Year of publication: |
2024
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Authors: | Yu, Chenyang ; Liang, Lena Jingen ; Choi, Hs Chris |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - [Elmsford, NY] : Cognizant Communication Corporation, ISSN 1943-3999, ZDB-ID 2267000-2. - Vol. 29.2024, 2, p. 221-237
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Subject: | BOUTIQUE HOTEL | CITIZENSHIP BEHAVIOR | HOSPITABLENESS | PERCEIVED VALUE | SATISFACTION | VALUE COCREATION | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Soziale Werte | Social values |
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