Examining the drivers and performance implications of boundary spanner creativity
Raj Agnihotri, Adam A. Rapp, James "Mick" Andzulis, and Colin B. Gabler
| Year of publication: |
2014
|
|---|---|
| Authors: | Agnihotri, Raj ; Rapp, Adam A. ; Andzulis, James "Mick" ; Gabler, Colin B. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 2, p. 164-181
|
| Subject: | boundary spanner creativity | frontline employees | customer problem solving | emotional intelligence | manager feedback | service interactions | Kreativität | Creativity | Intelligenz | Intelligence | Innovationsmanagement | Innovation management | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010356824