Examining the effects of vacation ownership product attributes on customer satisfaction : an investigation of product purchase and use
Year of publication: |
2015
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Authors: | Gregory, Amy M. ; Parsa, H. G. ; Nusair, Khaldoon ; Kwun, David J. ; Putrevu, Sanjay |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 1, p. 52-70
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Subject: | Kano model | Real estate | Customer satisfaction | Consumer preference | Timeshare | Vacation ownership | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour |
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