Examining the impact of relational benefits on continuance intention of PBS services : mediating roles of user satisfaction and engagement

Pinaki Nandan Pattnaik and Mahendra Kumar Shukla

Year of publication:	2022
Authors:	Pattnaik, Pinaki Nandan ; Shukla, Mahendra Kumar
Subject:	Continuous usage intention \| Customer engagement \| India \| Multiple mediations \| Relationship benefits \| Social exchange theory \| Stimulus organism response theory \| Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction \| Indien \| Austauschtheorie \| Konsumentenverhalten \| Consumer behaviour \| Arbeitszufriedenheit \| Job satisfaction \| Lieferantenmanagement \| Supplier relationship management \| Dienstleistungsqualität \| Service quality

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/APJBA-03-2021-0123 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013537186