Examining the impact of relational benefits on continuance intention of PBS services : mediating roles of user satisfaction and engagement
Pinaki Nandan Pattnaik and Mahendra Kumar Shukla
| Year of publication: |
2022
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|---|---|
| Authors: | Pattnaik, Pinaki Nandan ; Shukla, Mahendra Kumar |
| Published in: |
Asia-Pacific journal of business administration. - Bradford : Emerald, ISSN 1757-4331, ZDB-ID 2500536-4. - Vol. 14.2022, 4, p. 637-657
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| Subject: | Continuous usage intention | Customer engagement | India | Multiple mediations | Relationship benefits | Social exchange theory | Stimulus organism response theory | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Indien | Austauschtheorie | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJBA-03-2021-0123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013537186