Exemplary airline service quality is the way forward to secure passenger confidence in air travel : an empirical study in Malaysia

M.V. Deepa, K. Jayaraman, Seethal Keloth

Year of publication:	2021
Authors:	Deepa, M. V. ; Jayaraman, Krishnaswamy ; Keloth, Seethal
Published in:	International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 32.2021, 3, p. 383-411
Subject:	passenger confidence \| safety and security \| timeliness \| full-service carrier \| FSC \| Malaysia \| Dienstleistungsqualität \| Service quality \| Passagierluftverkehr \| Air passenger transport \| Fluggesellschaft \| Airline \| Vertrauen \| Confidence \| Luftverkehrssicherheit \| Aviation safety \| Kundenzufriedenheit \| Customer satisfaction \| Luftverkehr \| Air transport

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