Experience in adapting E-S-QUAL to different sectors or settings
Luc Honore Petnji Yaya, Frederic Marimón, Marti Casadesús, and Josep Llach
| Year of publication: |
2015
|
|---|---|
| Authors: | Petnji Yaya, Luc Honore ; Marimón, Frederic ; Casadesús, Martí ; Llach, Josep |
| Published in: |
Achieving competitive advantage through quality management. - Cham : Springer, ISBN 978-3-319-17250-7. - 2015, p. 233-251
|
| Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Messung | Measurement | Delphi-Methode | Delphi technique |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011300807