Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Ana B. Casado-Díaz and Juan L. Nicolau-Gonzálbez
| Year of publication: |
2009
|
|---|---|
| Authors: | Casado-Díaz, Ana B. ; Nicolau-Gonzálbez, Juan L. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 11/12, p. 1659-1668
|
| Subject: | Bank | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003928652