Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions

Estelle van Tonder, Stephen Graham Saunders, Jillian Dawes Farquhar

Year of publication:	2020
Authors:	Van Tonder, Estelle ; Saunders, Stephen Graham ; Farquhar, Jillian Dawes
Published in:	Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 516-523
Subject:	Resource integration \| Self-services \| Service ecosystem \| Socialisation \| Value co-creation \| Selbstbedienung \| Self-service \| Service-Dominant Logic \| Service-dominant logic \| Kundenintegration \| Customer integration \| Betriebliche Wertschöpfung \| Value creation \| Kundenwert \| Customer value

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