Exploring the impact of personalized management responses on tourists' satisfaction : a topic matching perspective
Xiaowei Zhang, Shuchen Qiao, Yang Yang, Ziqiong Zhang
| Year of publication: |
2020
|
|---|---|
| Authors: | Zhang, Xiaowei ; Qiao, Shuchen ; Yang, Yang ; Zhang, Ziqiong |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 76.2020, p. 1-16
|
| Subject: | Hotel online review | Management response | Online rating | Supported vector machines classification | Topic matching | Hotellerie | Hotel industry | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.103953 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012137766