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Channel surfing : the challenge and opportunity of channel management in a networked world
Palmer, Jonathan W., (2006)
Leveraging the Web for Corporate Success - Beyond merely adding sales, the World Wide Web can enrich long-term corporate value and competitiveness as a solid part of a firm's strategic plan
Griffith, David A., (1999)
The Role of Interface in Electronic Commerce: Consumer Involvement with Print Versus On-Line Catalogs
Griffith, David A., (2001)