FLEs' concerns with misbehaving customers in the time of COVID and beyond
Stephanie T. Gillison, Sharon E. Beatty, William Magnus Northington and Shiri Vivek
| Year of publication: |
2023
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|---|---|
| Authors: | Gillson, Stephanie T. ; Beatty, Sharon E. ; Northington, William Magnus ; Vivek, Shiri |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 6, p. 771-796
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| Subject: | Frontline employees | Burnout due-to-customers | Customer misbehaviors | Customer rule violations | COR theory | Customer workplace stressors | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Coronavirus | Stress | Work stress | Burnout | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-02-2023-0035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014448092