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Process Management : creating value along the supply chain
Wisner, Joel D., (2008)
Internal Service Quality in Purchasing: An Empirical Study
Stanley, Linda L., (1998)
Internal Relationships and Activities Associated with High Levels of Purchasing Service Quality - Based on data from a comprehensive survey, the authors conclude that high levels of internal service quality provided by the purchasing department are associated with high levels of external service and product quality provided by the firm
Wisner, Joel D., (1999)