Gaining customer loyalty with tracking information quality in B2B logistics

Arun Rai, Xinlin Tang, Zhitao Yin, and Steven Du

Year of publication:	2022
Authors:	Rai, Arun ; Tang, Xinlin ; Yin, Zhitao ; Du, Steven
Subject:	B2B logistics \| customer loyalty \| digitalization \| exchange value \| service complexity \| service orchestration \| Tracking information quality \| use value \| Lieferantenmanagement \| Supplier relationship management \| Dienstleistungsqualität \| Service quality \| B-to-B-Marketing \| Business-to-business marketing \| Beziehungsmarketing \| Relationship marketing \| Logistik \| Logistics \| Informationswert \| Information value \| Logistikunternehmen \| Logistics provider \| Electronic Commerce \| E-commerce

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