Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India

Mahesh Chand Garg and Parveen Kumar

Year of publication:	2022
Authors:	Garg, Mahesh Chand ; Kumar, Parveen
Published in:	International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 42.2022, 4, p. 525-538
Subject:	e-banking \| Indian banking \| service quality model \| SERVQUAL \| service quality \| India \| Dienstleistungsqualität \| Service quality \| Indien \| Electronic Banking \| Electronic banking \| Kundenzufriedenheit \| Customer satisfaction \| Bankgeschäft \| Banking services \| Privatkundengeschäft \| Personal banking

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