Getting smart : learning from technology-empowered frontline interactions
Detelina Marinova, Ko de Ruyter, Ming-Hui Huang, Matthew L. Meuter, and Goutam Challagalla
| Year of publication: |
February 2017
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|---|---|
| Authors: | Marinova, Detelina ; Ruyter, Ko de ; Huang, Ming-Hui ; Meuter, Matthew L. ; Challagalla, Goutam |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 1, p. 29-42
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| Subject: | smart technology | learning | frontline | interaction | smart performance | service | goal orientation | Lernprozess | Learning process | Innovation | Technischer Fortschritt | Technological change | Lernende Organisation | Learning organization | Lernen | Learning | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670516679273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011647479