Global service quality of business-to-consumer electronic-commerce
Mahmud Akhter Shareef; Vinod Kumar; Yogesh K. Dwivedi; Uma Kumar
| Year of publication: |
2014
|
|---|---|
| Authors: | Shareef, Mahmud Akhter ; Kumar, Vinod ; Dwivedi, Yogesh K. ; Kumar, Uma |
| Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 8.2014, 1, p. 1-34
|
| Subject: | business-to-consumer e-commerce | B2C EC | global service quality | globalisation | quality dimensions | consumer satisfaction | GSQ-EC model | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Globalisierung | Globalization | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Welt | World | Qualitätsmanagement | Quality management | Produktqualität | Product quality |