Going the extra mile, now or after a while : the impact of employee proactivity in retail service encounters on customers' shopping responses
Tobias Otterbring, Jasenko Arsenovic, Peter Samuelsson, Suresh Malodia and Amandeep Dhir
| Year of publication: |
2024
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|---|---|
| Authors: | Otterbring, Tobias ; Arsenovic, Jasenko ; Samuelsson, Peter ; Malodia, Suresh ; Dhir, Amandeep |
| Published in: |
British journal of management. - Oxford : Wiley-Blackwell, ISSN 1467-8551, ZDB-ID 2025938-4. - Vol. 35.2024, 3, p. 1425-1448
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| Subject: | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/1467-8551.12765 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015149686