"Green" attributes and customer satisfaction : optimization of resource allocation and performance
Lisa Slevitch; Kimberly Mathe; Elena Karpova and Sheila Scott-Halsell
| Year of publication: |
2013
|
|---|---|
| Authors: | Slevitch, Lisa ; Mathe, Kimberly ; Karpova, Elena ; Scott-Halsell, Sheila |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 6, p. 802-822
|
| Subject: | Consumer behavior | Customer satisfaction | Product attributes | Hotels | United States of America | Attribute-level performance | Kano’s model | Eco-friendly/"green" attributes | Performance optimization | Asymmetrical effects | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | USA | United States | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010125926